More from Narges Nirumvala
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How-to: Craft the Perfect Apology
"I am sorry."
Those three little words can bring closure to the most difficult situation and rescue any business relationship from ruin. The ability to apologize is a dying art in today’s hectic world. We avoid it, rush it and over complicate it. The ideal apology is simple and sincere.
Here is how to craft the perfect apology.
Swallow your pride.
There will be times when you need to apologize even when you don’t think you’ve done anything wrong. The married folks among us can attest to this! So swallow your pride and apologize anyway. Perhaps you unintentionally offended a colleague or lost your cool with a particularly high-maintenance customer? Whatever the reason – what matters is the other person’s perception of the situation, not your own.
Use simple language.
Sometimes the simplest language is also the most powerful. …
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Body Language Secrets of Confident Business Women
Narges Nirumvala, The Power Communicator, helps you examine the non-verbal cues you’re giving off when you walk into a room. Do people see you as a confident business woman, or a bundle of nerves? In 5 easy steps, you can increase the power of your presence.
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5 Ways to Communicate Effectively With Your Customers
Communicate more effectively with your clients in five easy steps. Narges Nirumvala, corporate communications specialist, trainer and executive speech coach, tells you how to reach out and let your customers know you care.
