More from Cathy Kuzel
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7 Telephone Secrets for Effective Client Connections
An extension to good customer service is the effective use of the telephone. In sales, one of the most important tools we have is the phone. With email, texting and other electronic means of communication, it’s a tool than many business entrepreneurs overlook. Every time you make a customer service call you set yourself up for more sales and future business.
Here are seven tips and techniques on making a great telephone connection:
1. Smile – A smile can be heard in your voice. Smiling can increase your confidence and make you feel successful which in turn is transmitted over the phone to your client.
2. Speak Clearly - Some people have a tendency to speak quickly which results in having to repeat themselves when the person on the receiving end of the call couldn’t understand them! Annunciate your words. It will slow down the pace of the conversation so that you’re heard correctly the first time.
3. Be Concise – If you can say it in five words instead of ten, do it! Long drawn-out conversations lose the purpose of your call and cost you time and business.
4. Have Enthusiasm - You don’t have to be manic but your enthusiasm for your product/service should shine through your voice. The tone of your voice will tell your customer that they will want to hear what you have to say. …
[ Read More ] • [ 1 Comment ] • [ Filed under The Connected Woman ] • [ 12/26/10 ] -
Office Party? Ask yourself these 5 questions
Before you go to your next office party, read this article! Cathy Kuzel gives advice on how to enjoy yourself without going overboard; and how to network in a socially acceptable manner during the Holidays.
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3 Simple Presentation Tips to Improve Sales
Being able to speak well when presenting to potential clients is necessary if you want to make a great impression and inspire confidence that you can deliver on your products or services. Cathy Kuzel, a networking expert, gives three surefire tips to help you succeed.
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Are you a Hoarder? How-to take charge of your data
Are you collecting too much information? Cathy Kuzel gives 5 success tactics to help you decide what’s important, how to manage your time when it comes to reviewing information, and ultimately to take charge of your data-storing ways.
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Multiple Streams can Create a River of Revenue
If you’re open to doing the work, you can create new streams of income on your own terms. Cathy Kuzel, entrepreneur and owner of The Connected Woman, gives five strategies for creating multiple streams of income that she uses herself.
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It’s a Balancing Act! – Creating Work/Life Harmony
Cathy Kuzel gives five tips you can use RIGHT NOW to help you create a more balanced life. Cathy, who runs multiple businesses, uses these tools to help her achieve more in business while at the same time, creates more personal time away from business.
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Make More Sales Without Even Talking
Take a long, conscientious look at yourself in the mirror. Be honest to yourself, what do you see? Is your hair neat and stylish? Does your outfit reflect your business? Are you dressing the way a successful business woman should? Is your overall look tasteful?
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5 reasons a mentor is a ‘must have’ for successful women
As children, we had people we looked up to and wished we could be like them. We asked a million questions and practiced whatever it was we were trying to master – riding a bike, shooting a basket or blowing the perfect bubble with our Double Bubble gum. It’s no different now that you’re an adult. In fact, finding mentors that can help you in many different areas of your personal and professional life is the key to achieving what you want.
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Delegate It!
One of the biggest frustrations of many entrepreneurs is the lack of time to perform all of the tasks that require doing. Between calling clients, shipping product, approving literature, answering the phone, creating invoices AND opening the mail – there is little time to do the things that got you fired up about starting your business in the first place!
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The Complaint Department
Sooner or later it happens to every sales representative – some customer somewhere, is going to make an unreasonable request or raise an unfair objection. This always puts us in an uncomfortable spot.
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When the office is at home
Two of the most difficult challenges for Small Office, Home Office businesses are Time Management and the separation of Home and Business Life. A SOHO Entrepreneur is typically not governed by the 9 to 5, ‘punch the clock’ environment and rightly so –- it was a choice to become a business owner.
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6 Tips to Marketing Success!
The business name is registered; the logo has been designed and the business cards and brochures are printed. Check.
There is ONE major reason most small businesses and solo-professionals are not successful with their marketing: they have no strategy in place. There are some very fundamental things to do BEFORE you start marketing if it’s going to be effective. -
“Thought” full Networking
Networking is essential to the growth of your business.
Once you accept that fact, the question is, how do you connect with the ‘right’ people? Since many decision makers rarely attend local networking events, how do you build rapport with them if they’re not there?
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Connections Count!
Do you know how important word-of-mouth marketing is? Did you know it can turn a business around from failure to success overnight? Well, that is if it’s positive word-of-mouth marketing, negative word-of-mouth marketing can have the exact opposite effect.
