More from George Olds
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The Customers’ Bill of Rights
Customers are the lifeblood of every business. Knowing how they think and what's important to them can make or break your business efforts. The following are some basic “Customer Rights” that everyone involved in running a business, from owner to front line staff, should keep in mind. …
[ Read More ] • [ 1 Comment ] • [ Filed under Customer Service Secrets ] • [ 11/27/09 ] -
How to Cut the B.S.*
I recently asked a group of HR executives what they did in their jobs. In return, I got B.S.* (That’s BureaucratSpeak!™) And unfortunately, it’s become the language most spoken in the workplace.
