Columns 
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How to Cut the B.S.*
I recently asked a group of HR executives what they did in their jobs. The answers included these two gems:
“I maximize efficiencies” and “I leverage best practices.”
So I said, “Okay, leverage one right now for me.” And “Could I please watch you maximize one?”
They, of course, looked at me as if I were green. I merely wanted to know what they DO at work. And in return, I got B.S.* (* That’s BureaucratSpeak! ™) And unfortunately, it’s become the language most spoken in the …
[ Read More ] • [ No Comments ] • [ Filed under Customer Service Secrets ] • [ 10/15/09 ] -
Women and Money: How gender affects financial decisions.
Women currently own half of the financial assets in Canada and projections are that the number will rise to 70% by 2019 (Oppenheimer Funds, 2005 Report on Women and Investing). Tom Peters identifies this trend as a “demographic tsunami.” This presents an enormous opportunity for women.
