Saturday, February 27th, 2021

Columns rss

  • How to Cut the B.S.*


    I recently asked a group of HR executives what they did in their jobs. The answers included these two gems:

    “I maximize efficiencies” and “I leverage best practices.”

    So I said, “Okay, leverage one right now for me.” And “Could I please watch you maximize one?”

    They, of course, looked at me as if I were green. I merely wanted to know what they DO at work. And in return, I got B.S.* (* That’s BureaucratSpeak! ™) And unfortunately, it’s become the language most spoken in the

    [ Read More ] • [ No Comments ] • [ Filed under Customer Service Secrets ] • [ 10/15/09 ]
  • Women and Money: How gender affects financial decisions.

    Women currently own half of the financial assets in Canada and projections are that the number will rise to 70% by 2019 (Oppenheimer Funds, 2005 Report on Women and Investing). Tom Peters identifies this trend as a “demographic tsunami.” This presents an enormous opportunity for women.

    [ Read More ] • [ No Comments ] • [ Filed under Women and the Power of Money ] • [ 10/14/09 ]