Comments on: 5 Ways to Communicate Effectively With Your Customers http://www.entrepreneurialwoman.ca/2011/01/04/5-ways-to-communicate-effectively-with-your-customers Entrepreneurial Woman Magazine is a Canadian e-magazine for women in business. Thu, 17 May 2012 16:37:56 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Narges Nirumvala http://www.entrepreneurialwoman.ca/2011/01/04/5-ways-to-communicate-effectively-with-your-customers/comment-page-1#comment-991 Narges Nirumvala Thu, 20 Jan 2011 17:26:42 +0000 http://www.entrepreneurialwoman.ca/?p=4147#comment-991 Hi John, Thank you so much for the thoughtful and detailed comment! I couldn't agree with you more - it is so important to find time to do business face to face. You share some great ideas on how we can do that - grab a cup of coffee, meet at a business function, meet over lunch, hand deliver a proposal etc.. Also loved the reminder about customer appreciation events and showing gratitude! I'm glad you enjoyed the article. Hope to hear from you again in the future! Narges Hi John, Thank you so much for the thoughtful and detailed comment! I couldn’t agree with you more – it is so important to find time to do business face to face. You share some great ideas on how we can do that – grab a cup of coffee, meet at a business function, meet over lunch, hand deliver a proposal etc.. Also loved the reminder about customer appreciation events and showing gratitude! I’m glad you enjoyed the article. Hope to hear from you again in the future!
Narges

]]> By: John C Davies http://www.entrepreneurialwoman.ca/2011/01/04/5-ways-to-communicate-effectively-with-your-customers/comment-page-1#comment-961 John C Davies Thu, 06 Jan 2011 00:24:43 +0000 http://www.entrepreneurialwoman.ca/?p=4147#comment-961 Many thanks for this great concise list. In my experience I have found that you should never underestimate the power of personal connection. Many of my strongest business relationships were forged by face to face meetings. Sharing a laugh at a business function, a quick cuppa jo or a noontime meal can help to bathe your relationship in a new light. It's so easy and convenient to send someone a text or an email that we sometimes forget how much of an impact a good sit down can have. At the same time I have always avoided the 'drop in'. I know how I feel when people drop in on me and that feeling can color my impression of the meeting. But when a reason to meet face to face presents itself...do. not. miss. Hand deliver a proposal. (Let 'em know that you are and when and don't be late) Schedule a follow up meeting. Stop looking for reasons to avoid connecting (we're both too busy, there are always too many distractions etc) and start finding excuses to do more business face to face. . While we are at it... a sub heading of special occasions...Special events. Host a customer appreciation breakfast, lunch or evening reception. Invite your best clients and some of your top prospects. Give them plenty of notice and good reason to attend. (Door prizes, first round drinks, gift baskets... all crowd pleasers) Make the focus gratitude and keep the product / service pitches in the stable... If the event goes well you'll have plenty of opportunity for that later. Also, don't forget to thank the attendees and send those who were unable to attend a little reminder of the great time that was had by all and that they were missed...not that they missed out. Great post Narges! Look forward to more. -J Many thanks for this great concise list. In my experience I have found that you should never underestimate the power of personal connection. Many of my strongest business relationships were forged by face to face meetings. Sharing a laugh at a business function, a quick cuppa jo or a noontime meal can help to bathe your relationship in a new light. It’s so easy and convenient to send someone a text or an email that we sometimes forget how much of an impact a good sit down can have. At the same time I have always avoided the ‘drop in’. I know how I feel when people drop in on me and that feeling can color my impression of the meeting. But when a reason to meet face to face presents itself…do. not. miss. Hand deliver a proposal. (Let ‘em know that you are and when and don’t be late) Schedule a follow up meeting. Stop looking for reasons to avoid connecting (we’re both too busy, there are always too many distractions etc) and start finding excuses to do more business face to face. .

While we are at it… a sub heading of special occasions…Special events. Host a customer appreciation breakfast, lunch or evening reception. Invite your best clients and some of your top prospects. Give them plenty of notice and good reason to attend. (Door prizes, first round drinks, gift baskets… all crowd pleasers) Make the focus gratitude and keep the product / service pitches in the stable… If the event goes well you’ll have plenty of opportunity for that later. Also, don’t forget to thank the attendees and send those who were unable to attend a little reminder of the great time that was had by all and that they were missed…not that they missed out.

Great post Narges! Look forward to more.
-J

]]> By: Tweets that mention 5 Ways to Communicate Effectively With Your Customers - | Entrepreneurial Woman Magazine -- Topsy.com http://www.entrepreneurialwoman.ca/2011/01/04/5-ways-to-communicate-effectively-with-your-customers/comment-page-1#comment-960 Tweets that mention 5 Ways to Communicate Effectively With Your Customers - | Entrepreneurial Woman Magazine -- Topsy.com Wed, 05 Jan 2011 21:31:13 +0000 http://www.entrepreneurialwoman.ca/?p=4147#comment-960 [...] This post was mentioned on Twitter by Narges Nirumvala, Narges Nirumvala and EntrepreneurialWoman. EntrepreneurialWoman said: 5 ways to communicate More Effectively with your clients! http://bit.ly/fEaN8y [...] [...] This post was mentioned on Twitter by Narges Nirumvala, Narges Nirumvala and EntrepreneurialWoman. EntrepreneurialWoman said: 5 ways to communicate More Effectively with your clients! http://bit.ly/fEaN8y [...]

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